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| The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | admittance to and removal of people from licensed premises applicable Crimes Acts or CodesAustralian standards, quality assurance and certification requirementsaward and enterprise agreementsgeneral 'duty of care' responsibilitiesliquor actnoisenumber of people in a licensed venuepowers and procedures for effecting an arrestrelevant Commonwealth, state and territory legislation which affect organisational operation:anti-discrimination and diversityequal employment opportunityindustrial relationsOHSrelevant industry codes of practice security licensing or certification service of alcohol to underage peopleuse of force. |
Organisational requirements may relate to: | access and equity policy, principles and practiceclient service standardscode of conductcode of ethics communication channels and reporting proceduresemergency and evacuation proceduresemployer and employee rights and responsibilities OHS policies, procedures and programsorganisational goals, objectives, plans, systems and processespolicies and procedures relating to own role, responsibility and delegationreporting systems, procedures and processessecurity licensing. |
Licensed venue may be: | publicprivate. |
Duty of care requirements: | relate to the legal responsibility under "duty of care" to do everything reasonably practicable to protect others from harmmay relate to own responsibilities to comply with safe working practices including activities which require licences or certificates of competency. |
Designated personnelmay include: | colleaguesemergency services (eg police, ambulance, fire brigade, emergency rescue)first aid officersecurity personnelstaff of the licensed premisessupervisor. |
OHS requirements may include: | controlling and minimising riskscorrect manual handling including shifting, lifting and carryingfirst aid identifying and reporting hazards and risksknowledge of emergency and evacuation procedurestransporting and storing dangerous goodsusing and maintaining equipmentusing and maintaining personal protection equipmentusing and storing hazardous materials and substances. |
Security risksmay include: | dangerous itemsnoise, light, heat, smokepersons carrying weaponspersons causing a public nuisancepersons demonstrating suspicious or adverse behaviourpersons suffering from emotional or physical distresspersons under the influence of intoxicating substancespersons with criminal intentpersons, vehicles and equipment in unsuitable locationssuspicious packages or substancesterrorismviolence or physical threats. |
Procedures for monitoring securitymay include: | early recognition of warning signs and intervention before person is intoxicatedfollowing designated procedures for the organisation and licensed premisesmaintaining awareness of noise levels and drink ordersmaintaining constant observation to detect illegal substances or dangerous itemsmaintaining vigilance and awareness of security while at workobserving individual, group and crowd behaviour to promptly recognise signs of intoxication and adverse behaviourproviding a visible presence in licensed venuesrecording details of observed risk situationsrefusing entry to anyone who does not comply with entry requirements, proof of age and other authorisations. |
Signs and effects of intoxicationmay relate to: | erratic drinking patterns (mixing drink types, drinking quickly, ordering more than one drink for the same person, ordering triple shots etc)gender, size and weight of personnoise levelphysical and emotional state of personrapid or excessive consumption of alcoholrate and method of alcohol consumption (eg shooters, jugs of spirits, laybacks etc). |
Techniquesmay include: | avoiding aggressive, abusive or offensive actionsremaining firm and professionaluse of professional judgement to discourage adverse behaviour before it escalates. |
Adverse behaviourmay be: | aggressiveanti-socialcontrary to the venue licencecriminalintoxicationnoisy. |
Appropriate actions for maintaining securitymay include: | apprehension of the person involved (with reasonable force if necessary)assisting intoxicated persons to safely leave the premiseslawful removal from the venue (with reasonable force if necessary)refusal of entry because of intoxication, dress code, known troublemakers, banned, under age, inability to pay entry feeverbal warning. |
Procedures for reportingsecurity risksmay include: | completing documentation such as logs, journals and activity reportscompleting police reportscompleting written and computer reportscontacting designated personnelmaintaining an incident registerrecording security risk and incident detailsrequesting security assistance. |
Incidentsmay include: | accidentsemergenciesrefused entryuse of aggression or violenceuse of forcevisits by authorities. |
Communication channelsmay include: | direct line supervision pathsformal communication pathwayslateral supervision pathsorganisational networks. |
Communication modesmay include: | alarms call codes and signselectronic communicationhand signalsverbal communicationwritten communication. |
Communication equipmentmay include: | megaphonemobile telephonepublic address system telephonetwo-way radio. |